We hope to present a clear and simple representation of our services in a way that you can easily envisage how we can help you achieve your business goals. Feedback on any areas requiring improvement is encouraged.
It should be recognised that this online profile should be considered a high level summary, for typical IP reasons we can’t publicly display online all of our service differentiator points. We encourage you to talk to any member of our Management or Sales Team and ask them to highlight our business differentiators’, as some of them I am sure will pleasantly surprise you, especially when we consistently deliver on them.
Insigne Incorporation since its inception in 2008 has implemented a controlled and sustainable growth strategy that has very much seen us focus on some key business priorities – build a quality team and introduce processes/practices/frameworks that when delivered through a unique mentoring program delivers exceptional outcomes and guarantees the highest staff retention known to our industry. Our mentoring program introduces major benefits for staff and clients alike, staff get their careers fast-tracked and planned, clients get the benefits of senior resources performing quality checks and mentoring programs that help produce cost effective and process improved environments rarely found in the business Service Industry.
The above approach has meant that now in our 2nd year, during the first 4-5 months we contained our growth. Our realistic expectation for this financial year is that we will achieve a minimal revenue growth of 70% whilst, delivering a strong improvement in profitability as we have continued to maintain our low-overhead approach. We expect that growth factor to increase in future years, purely based on a recognised acceptance of our ability to manage larger contracts and of course expanded senior coverage in more countries and continents.
Our successes in the last 12-18 months have included selective outsourcing contracts in the Business Backoffice, Engineering and Resource sectors which have complemented other long-term outsourcing contracts (2 – 5 years) in State Government, commercial & Not for Profit sectors, as well as some strong application and business intelligence projects in the mining and govt sectors, all backed by several management and strategic consulting projects and an accepted strategic consulting approach that have seen us extend our mentoring program to “C” level client resources. We deliver this in a manner designed to help them recognise how to best enable the business through the use of technology and process improvement and the right choice in a Strategic Technology Partner.
We should highlight that all of our business success to date have been achieved without a sales team.
However to achieve the growth in revenue and profit we expect to get to in the future this had to change. The management team agreed that after the traditional 5-6 years of lower investment in both dollars and IP we are now at the stage that we must create a Capital Creation Model for heavy investment and open doors to ventures; this includes a strategy of going banking in the year of 2010. As we gear towards that event it will also enable us to negotiate opportunities for share options and greater reward bonuses to staff.
To achieve this sustainable growth rate, an evolutionary expansion in the Executive Management & Sales Team was considered essential. It is worthwhile noting that our CEO under past contracts has achieved similar sustainable growth examples, and now under an improved service framework and an Executive Management Team that clearly gets our differentiators this will see us excel in a more collaborative manner. This includes a strong mentoring program and partnering model that ensures the agreed business outcomes for all parties. Many new clients across Australia will have a unique opportunity to obtained business alignment at a price point they would never have expected.
A strong component of our refreshed corporate message has been to continue to focus on building a loyal and flexible team that are recognised as knowing how to develop the right sense of urgency and ownership in meeting all business challenges. This means we must all continue to work well as a team, accept escalation and mentoring advice whilst always striving to push ourselves to the next level, ensuring we always exceed client expectations.
To achieve these goals we need to continually expand our Mentoring and Continuous Improvement Program.
Corporations like ours can't continue to expand without our Number 1 asset, being quality staff with the right service orientated work ethics, hence our continued mentoring and continuous improvement programs are crucial to always be stretching capable resources and ensuring no level of complacency slips in, as is often seen in our industry. The No 1. Motto of exceeding expectations and creating long-term business value to our clients - is what it is all about.
We look forward to the opportunity of helping you enable your business through the use of technology, process & productivity improvement, cost containment and business alignment that facilitates business growth and competitive advantage.
Regards,
Surianarayanan Ramakrishnan
Head - Operations & Outsourcing
